Casia Consumer Info

The only alarm organization in the State: CASIA members install, service, and monitor intrusion, fire, and supervisory detection systems (both residential and commercial) in accordance with Connecticut low-voltage licensing regulations and The National Electrical Code. Expanded services can include integrated structured wired systems for closed circuit television, telephone/intercom, home theater, access control and computer wiring.

Did you know that a home security system could save you money? Typically, insurance companies offer between 2% and 30% discount on a homeowners' policy. Ask your insurance agent which types of systems will qualify you for the greatest savings.


	MAKING AN INFORMED CHOICE

	The only alarm organization in the State: CASIA members install, service, and monitor intrusion, fire, and supervisory detection systems (both residential and commercial) in accordance with Connecticut low-voltage licensing regulations and The National Electrical Code. Expanded services can include integrated structured wired systems for closed circuit television, telephone/intercom, home theater, access control and computer wiring. Did you know that a home security system could save you money? Typically, insurance companies offer between 2% and 30% discount on a homeowners' policy. Ask your insurance agent which types of systems will qualify you for the greatest savings.
	Use the following checklist when choosing an alarm company: Be sure that the installation company is a member of CASIA, a Charter State Association of the National Burglar & Fire Alarm Association (NBFAA). Members agree to maintain a high level of conduct under a Code of Ethics and render services at the highest level of quality. Call more than one company. Schedule an appointment when all members of your household are present. When a security professional visits, ask to see company identification. Ask if their technicians are licensed C5, C6, L5, L6 or under the State apprentice program. A low-voltage electrical license is required to install security/fire alarm systems in Connecticut. A license is not required to sell. Under CT statutes a license number should appear on all company letterhead, contracts, business cards and vehicles. Ask if they screen employees before hiring. Have their technicians been trained and/or certified by the NBFAA/National Training School? (NTS). Does the company carry adequate insurance coverage including Errors & Omissions? Does the contract include a 3-day right of rescission clause mandatory for residential contracts? Review what equipment you will actually own, and what equipment, if any, will remain the property of the security company. Inquire about the Central Station that will be monitoring your account. If service is required on the system, how soon will a technician be sent to your premises? Ask for referrals. CONTACT CASIA - 800-762-3099 (in CT) or 203-762-2444 - WITH QUESTIONS premes@casiact.org